FAQS



How can I cancel my orders ?
Yes you can cancel your order within 14 days by calling us or sending an email.
Buyer responsible for return postage.
HOW LONG WILL MY ORDER TAKE To ARRIVE?
We use uk 24 hours signed for courier service for our UK mainland customers . Also we despatch same day or next working day. for UK island addresses around 5-7 working days ( also extra shipping cost applied )
WHEN WILL AN BIKE BE BACK IN STOCK?
Most products listed in the website are our current stances and ready to deliver . However sometimes we might to out of stock and we will update our website duly to inform buyers.
HOW CAN I ORDER SPARE PARTS?
Please check our parts and accessories section . Also for ebikes parts please send us email.
Part exchange
Sorry we do not offer part exchange.
Payment method
You can complete checkout with your cards directly on the website . You can also pay by bank tranfer , cheques and PayPal.
Do you accept cycle to work scheme?
No not yet , but we are trying our best to arrange it.
Do you arrange finance?
No not yet , but we are working on it.
Is my warranty cover a crash or accidental damage ?
Sorry , your warranty does not cover accidental damages to your bike.







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